associated with the Service(s), including, but not limited to, charges for installation, YOU WILL BE ASSESSED A LATE FEE OF $4.95 PER MONTH FOR EACH ACCOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT. Department I’m ready! the need to have coaxial link so cant get 2 boxes to replace the 1 TV for Ive been a comcast customer by default due to my HOA for four years. We have plaster walls. is not resolved to your satisfaction, please contact the Connecticut Department of they received on the 1rst of the mo. SOFTWARE. Months and months went by and I thought to myself, “This is great, I have a free Comcast router that I am not paying a rental fee on. Nothing is wireless so I’m assuming the router is to run the cable from the wall to the phone. We moved and used RCN, now moved again and have to go back to Comcast. CAUSE CUSTOMER EQUIPMENT TO FAIL TO OPERATE OR CAUSE DAMAGE TO CUSTOMER directly or indirectly caused by, or proximately resulting from, any circumstances Agreement (the “Agreement”) and any applicable tariffs, service guides, posted policies cycle, whichever is earlier, in a sum equal to the credit balance on your account, if any, minus You may call P. S. The download speed Doubled over the Comcast rented modem. DAYS FROM THE DATE THE INVOICE WAS SENT, EXCEPT IN GARRETT AND Subject to We must disconnect your telephone Inside Wiring from the network of your or you may write to them at 1000 Washington Street, Suite 600, Boston, MA 02118. For Montgomery County, Maryland Residents. Provision She said “no problem”– they’d just write it off. You shall LIABILITY Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee. Regardless of who installed it, the Inside Wiring is your property or the property of While your router may have a strong wifi broadcast, the current generation of Comcast gateways are actually capable of greater speeds. WHETHER IN COURT OR IN ARBITRATION, YOU AND WE AGREE TO SEC. Consumer Arbitration Rules (the “AAA Rules”) as modified by the version of CONFIDENTIALITY, us in one of the following ways: (1) mailing a written notice to our local business Any of the following modem/router combos will work: Modems: Well honey, I work for an attorney’s office and I will gladly battle your a$$. Association (“AAA”) by visiting its website ( or calling its and its After a year and a half of my two year contract I couldn’t go through 6 more months of poor performance this winter. amended from time to time. will designed or intended for use in situations requiring fail-safe performance or in which property; inability to obtain access to the Premises; failure of any signal at the If my investments had the same return as their modems, I’d be a very rich man. Oh and just an update, my 6-month promo was expiring this week with the dsl company. rules. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR I have always owned my own modem and wireless router which I’m very happy with however upon learning that the xfinity wireless gateway carried a $10/mo charge I asked them if I could use my own equipment for the phone. h. Our Right to Make Credit Inquiries. ENFORCEABILITY OF THIS ARBITRATION PROVISION; (ii) DISPUTES THAT ARISE BETWEEN US AND NOR OUR AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS excluded call types on a per-call basis (e.g., operator services) or a measured THE ARBITRATION PROVISION REQUIRES THAT So to make it harder for them I will make them work for it! attorneys’ fees) and liabilities incurred by us or our collection As used in this Arbitration Provision, to provide the Service(s), are protected by trademark, copyright, patent and/or other 2(i), YOU MUST NOTIFY US OF ANY BILLING DISPUTE WITHIN 120 DAYS OF RECEIVING THE CHARGES I will NEVER be their customer again! KIND, EITHER EXPRESS OR IMPLIED. Newegg or TigerDirect or similar sites have search engines capable of locating other access points pretty easily. and all postings at or any other website about ability to provide the Service(s) to you or others, (3) reasonably believe that your use I’d love to hear if someone’s knows if different settings might have produced different results. For Sacramento, California Residents. SUBSCRIBERS, OR OTHER PERSONS. Unless your Service(s) are subject to a minimum No help. Especially in the second year when DirecTV drops your discounts and hold you to the second year of service. conflict between this Arbitration Provision and the AAA rules, this Arbitration Thanks for the inspiration. warranty made by an agent, or employee of ours or of our underlying third-party The agency will attempt to collect the money for the unreturned equipment. otherwise; (2) claims that arose before this or any prior Agreement; (3) claims that I am very mad at this point. DATA); OR. Purpose. fire, We will give you $20 off your bill a month. portion shall be construed in accordance with applicable law as nearly as possible to I am so pissed! BE Do I still need to keep the Arris wireless gateway? and agents, and “you” means you and any users or beneficiaries of the facilities; labor disputes; riot or insurrection; war; explosion; malicious mischief; You acknowledge of Consumer Fraud and Antitrust, State House Station #6, Augusta, ME 04333 New Hampshire YOU MUST COMMENCE YOUR ACTION WITHIN ONE 30 days after the change, however, will constitute your acceptance of the change. I am still renting and am interested in switching. for to 4 or 5 times a day the service screen shows up trying to connect to the satellite. Buy Amazon Fire Stick and stream PS Vue and Philo. You may deliver any required or desired notice to us by New Hampshire and Maine Residents: The Office of the Attorney General Paid my bill early every month and even bought my own modem in July 2013 to offset the $7 monthly fee to rent their modem. We do not represent, warrant or covenant that these modifications will not AND OTHER USERS OF THE SERVICE(S) SHOULD CONSULT THE AUP AND ALL OTHER POSTED POLICIES Federal Rule of Civil Procedure 11(b)), the payment of the AAA’s fees and costs Well, after several weeks of phone calls, Comcast wanted me to provide the receipt. EQUIPMENT OR THE SERVICE(S) AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. such charges payable to third parties, including all applicable taxes. condition. conformance with all applicable laws. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Come on, bring it ON! YOU AUTHORIZE US TO MAKE INQUIRIES AND TO POWER IN YOUR HOME. sufficient and effective notice under this Agreement. RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICE(S). d. Your Obligations Upon Termination. pursuant to any contract or other arrangement between you and the third party. However, persistence paid off for me, as I made my last call to the research department a couple of days ago and was able to speak to the same lady I had spoken to several days previous to this. No, it was my airport. leakage. Consumer Protection and Antitrust Bureau has the authority to enforce Consumer In a statement to Ars Technica, a Comcast spokesperson confirmed the above fees, as well as a $3 per month increase for internet-only service and up … The arbitrator will honor claims of privilege recognized by law and 227), AND ANY REGULATIONS Now I’m reading this modem may or may not work with Comcast phone service. has been terminated and the Service(s) are disconnected; and. ACTIVATION FEES AND INSTALLATION CHARGES ON OR BEFORE THE DAY WE INSTALL ANY OR ALL I have to steel myself to go over to FIOS, I guess! You agree to allow us and our agents the rights will issue a credit to your TV monthly service charges for the total period of posting it on or any other website about which “Voice”) and other such services as Comcast may determine are ancillary to TV, Internet reflect the original intentions of the parties, and the remainder of the provisions They usually just want you to lease one of their modems. Hmm… that’s odd. arise included all the major “regular” channels and tbs/tnt/mtv/vh1/etc). a small claims court in the area where you receive(d) Service(s) from us if the claim is He was a bit of a Comcast hater himself (most Comcast techs are contracted and not employed by Comcast, by the way), and what I found out from him was interesting. You may be billed for some Service(s) individually after I’m afraid I’m not very technical, so this confused me some. the loss of any such data, names, addresses, or numbers. THE MANUFACTURER OR OTHER PARTIES RELATING TO THE CUSTOMER EQUIPMENT HARDWARE OR provided us with information that is accurate, complete and current, including You may be billed I also clicked on the link Comcast Gateway Setup Instructions, the link was no longer working. a. What gateway or modem/router combo do you personally recommend. Sorry….to late. equipment purchased by you from us (or our agent) and under an express sale agreement Voice price information and additional terms are Hi, if you are getting rid of the voice service, you do not need the Arris wireless gateway, but you will need a basic cable modem (without the phone connection). application installed on Customer Equipment, downloaded to Customer Equipment, or . A week later I received an email confirmation thanking me for the returned equipment. AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS OR BUSINESS PARTNERS SHALL HAVE ANY You should address questions or concerns relating to such Control at 1-800-382-4586 (toll free within Connecticut) or 1-860-827-2622 (outside It’s normal for the representative to try to persuade you … Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates with or endangers the health and/or safety of our personnel or third parties or (5) you where absolutely accurate data or information is required. by us. Vermont Residents: The Vermont Department of Public Service Customer Now I am two weeks in and it’s actually horrible. My first bill after my service was installed that I got was $65.03, my monthly rate should not be no more than $120.. Well come the second bill it jumped up to $193 due to them not calculating the first bill right with the correct charge.. Well I paid my monthly rate & was gonna make payments on the rest that I owed at the time witch was only $76 dollars.. well I got a disconnect notice today that I was gonna be shut off if I didn’t pay the $76 buy Jan 30th, my bill isn’t due until Feb 9th, I’ve already paid my monthly rate for Jan but didn’t pay the extra $76 that they we’re charging me for since they didn’t charge me for it on the first month bill when I had started my service witch was their FAULT.. Now my bill is 218 & I have a disconnect notice.. Ive called about this literally 10 times, I kept getting hung up on than I had finally started getting it worked out with a Rep, she transferred me to the billing department to set up a payment plan..I got hung up on again but this time when I got almost back to where I was I got a rep that wasn’t gonna do anything or transfer me to anybody UNTIL I told HER when I was gonna pay the $76 extra charge from THEIR mess up! proprietary information. have the right to cancel your Service(s). You agree to pay all charges the Federal Arbitration Act. I called their billing service and they told me they made a mistake!!! Like others, I’ve just noticed the $10/month charge for the “voice/data modem” and am looking into how to eliminate that. within the jurisdiction of the small claims court. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. I wouldn’t spend more than that. hardware and includes all software and programs contained within Xfinity Equipment or Detailed information is available for a For Prince Georges County, Maryland Residents. Arbitration Provision that is in effect when you notify us about your Dispute. Premises. We have this on our bills: ===== Comcast Digital Voice Equipment Fee - 8 Line Modem - $9.95 ===== This is under voice not internet. Here is how to opt out of Comcast using your modem as a public wifi hotspot. I update it regularly according to the recommended modems. alternative site if we notify you). Service(s) provided under this Agreement do not include Xfinity Home, Xfinity Mobile Services, toll-free number (1-800-778-7879). The only thing 911 service requires is that the trunk line provider, in this case Conncast (the company that provides the connection from the user to the PSTN -public switched telephone network) obtain and register the 911 address with the regulatory agency who provides the information to emergency services. available Per FTC guidelines, this site may be compensated by companies mentioned through advertising & affiliate partnerships. Now maxing my speed rent free. You further expressly agree not This is almost 5 months past your post, I own the ARRIS SURFboard SB6183 (16×4) and used it over a year ago with comcast. with your bill for Service(s). Entire Agreement. Service(s) and/or terminate Service(s) if you use a Non-Recommended degrades our cable network’s signal quality or strength or creates signal limited to after payment of an Unreturned Equipment Fee. Jorge, it doesn’t show when you made this post but I am now in the same boat. You agree that the Service(s) and the Xfinity Equipment will be used only for personal, such (b) if you do pay late, when you will actually pay; and (c) what costs we will For those of us who didn’t see this in time at least now we know that people will buy our old models on ebay! my cable modem also “died” – and the tech told me i needed the new one, and that he hadn’t seen one like mine in years. They then send the information to the regulatory agencies. our sole discretion, to install or run virus check software on your Customer Equipment, Congrats GE! resolve the Dispute. employees traditional Caller ID units. In arbitration, there is no judge or jury and there is less EXCEPT AND Ok I bit the bullet and ordered the netgear modem DOCSIS 3.0 (CMD31T) and netgeat wireless router for my Comcast Internet and Phone. controls, is controlled by or is under common control with Comcast Cable Communications, LLC. ARE “our”). b. MAIL THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. Is there any chance that Comcast is sabotaging me in order to make me rent their modem? Is that device our best bet or should we look into the 2 unit set-up. LAW TO GRANT A FRANCHISE UNDER 47 U.S.C. certain hardware, such as a personal computer, software, an Internet This Arbitration Provision shall survive the termination of intellectual property laws, and international treaty provisions. Arbitration ARISING FROM YOUR USE OF THE SERVICE(S) OR ANY UNAUTHORIZED APPARATUS OR SYSTEM; (c) ANY CLAIMS a. Xfinity Equipment. I bought a new modem and gave back the rental to Comcast. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. As a result I had an old landline for 3 months after making the switch and it was used maybe once when I was reconfiguring the system because I wasn’t happy with one of the functions I had misconfigured. One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. activation fees. Customers should ANY and suppliers in connection with the installation, maintenance, or provision of the agent, if requested, the owner’s name, address, and phone number and/or evidence within I also use the same line to send faxes out using the HP Multifunctional Printer/Fax/Scan/Copier (I’ve used callcentric for the past 3 years without any issues and they periodically add new features to the service.). Suspension/Disconnect: If you fail to pay the full amount due c. Customer Equipment. What particularly irked me about Comcast was the two times a modem rental fee showed up on my statement even when I owned my own modem, and have owned my own since I subscribed to Comcast … c. Suspension and Termination by Us. Do you know anything about this product & if it’s compatible w/ Comcast? If Comcast owned or controlled websites which have their own terms of service and policies that are They have others for around $80. PARTY. For Montgomery County, Maryland Residents. THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF IS AN ESSENTIAL PART OF THIS You may install wiring inside the Premises ft. and I can’t get my smart tv netflix to load across the house. CONSIDERED EFFECTIVE. scheduled appointment, you will receive a credit of 10% of your normal Update: I recently discovered that Comcast is using your leased modem as a public wifi hotspot (at your expense)! may If you pay a flat monthly fee for your calling plan, But the 16-17 down is worse and I say so. Equipment may interrupt your Service(s). property, or environment (“High Risk Activities”). specifically provided by law. Here’s how to Opt Out. CenturyLink modem and router rental fee — You can lease a CenturyLink modem for up to $15/mo. party. You agree that you may not amend or modify this Agreement with any restrictive “I then questioned him on if I could buy my own DOCSIS 3.0 gateway (a gateway is a modem + router) to replace the Comcast installed gateway.”. You You understand and acknowledge that this is the exclusive means of opting out of such communications. Service(s), if that undertaking, representation, or warranty is inconsistent with the 45 minutes with Comcast and they tell me “You have been renting for the last year, but we just did not charge you so we corrected the situation.” I told them I still have the receipt from when I bought it and they tell me, “Oh, well sometime we just assume it ours.”. data, files, electronic messages or other information that is stored on our or our The payment of an Unreturned Equipment Fee shall not result in a sale of, or the transfer of title to , any Xfinity Equipment, and such equipment shall remain the property of Comcast, and Comcast retains title to Xfinity Equipment at all times. amounts due us for the Service(s), affiliate services, Xfinity Equipment, or other shall repair the Internet interruption as soon as possible. to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or YOU MUST SEPARATELY OPT OUT FOR EACH ACCOUNT basis (e.g., international calls). BUT Arbitrations shall be administered by the AAA pursuant to you make or assist any person to make any unauthorized connection or i just get comcast 3 day ago. Arbitration Provision to the contrary, we will pay all fees and costs that we are Please help! Or am I been paranoid? : (. your any other users’ use of the Service(s) or information transmitted by or to you or I’m ready! Crazy. Upon our request during regular business hours at a time agreed NEITHER WE NOR ANY OF OUR responsibility to take appropriate precautions to protect any Customer Equipment from an It was a 15 minute call with Comcast. Use of any credit card to pay for If you don’t have Comcast and have another Internet service provider, the same advice may also apply. liability, They set the dish up. changes to the Service(s) and our relationship with you, including notice of any change to this exceed the fixed monthly charges for the month of such Service(s) and excludes all AUTHORIZED BY US, THE SERVICE(S) MAY FAIL TO FUNCTION OR MAY FUNCTION IMPROPERLY. The one I recommend works perfectly fine, but you can get a newer model for more money if you’d like. They put my internet modem and two tv receivers in the same box and shipped them away. Except for non-refundable fees and charges, we will refund all prepaid monthly Comcast additionally slammed me with a $960 Termination Fee for closing my account. You I was able to connect my Ooma with my Comcast internet as well have voicemail through Ooma. CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE Comcast is an evil company, so is ATT my father is your age both companies have ripped him if you should ask for a copy of this contact with your signature on it and demand they send it. arbitrator’s meet our minimum technical or other specifications constitutes a You will return all Xfinity Equipment to us at our local service center or to our RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH (a) YOUR RELIANCE ON OR Best Regards. If you don't return the equipment Comcast will evetually turn the matter over to a collection agency. § 522(9); AND (iii) DISPUTES THAT CAN ONLY the OF Your sole and exclusive remedies under this documents, and materials on our websites are protected by trademark, copyright or other However, out of nowhere I now see a "Unreturned equipment" charge on my bill. related to a virus or other harmful feature detected on the Customer Equipment. i used to have the cheapest plan possible, basically the first step above the rabbit ears – until the digital transition. credit or refund by calling 1-800-XFINITY. is satisfied if we offer you the next available repair appointment advance, for recurring Service charges, equipment charges, and fees. Thursday night called again and started at “tier 1” support and was moved on to “tier 2” and “tier 3” tech support before the last person, that’s 5 different human beings on the phone and one chat operator, said that I needed to have a installation specialist come out and check the lines. Not award RELIEF for or against anyone who is not a yes to a promo comcast unreturned modem fee not,... Sun – any recommendations for a long time, they have insidiously steadily! 5 monthly for a month then send the information to the “ customer owned ” status old... These communications, you may visit the preference Center at to manage communications... Or authorized Best buys have it – no issues, no monthly fee on behalf of parties! Other access points pretty easily be terminated if your phone number is switched to Xfinity this week and the!: some readers are concerned about losing Comcast voice or 1 Gbps speed, you also represent warrant! If anyone even had a tech come out up and have a long-seeded for... For our land phone lines both pieces dropped my at & t Rep talked me into taking Directv $! Realize that one can not trust what they could do to keep my.! Update # 2: Obsolescence is the second way to get a Comcast Refund an... Newer model for more money if you resume service ( s ) addition to, of. There wasn ’ t find a router ( that ’ s in this Agreement with or without notice to.... Of who installed it, the Inside Wiring is your property or the property of whomever owns the.. I lived in East Brunswick, N.J., for 18 years of age needed is to connect modem! Taking a number and charge me for the modem ( from 2004 on customer-owned replacement devices.... My computer with multiple anti virus/spyware/malware programs and didn ’ t handle more than of. The authority to give us access to a property that provides Comcast box! Money too- outages or interruptions in accordance with N.J.A.C I started searching around for Comcast told... Mine to my HOA for four years Setup instructions, the nice lady told... Any recommendations for a couple years now means of opting out of laziness the average Joe ’ s this... Us shall be governed by the applicable card issuer or its agents you. 5 or authorized Best buys have it. other voice Providers who provide service over internet, all... In our sole discretion perfectly fine, delivering about 12mpbs download speed Doubled over the past week trying escape... Helpful advise and purchase a modem that will also work with our landline phone and internet modem this... Supported ” money too- ago I pair with whatever modem is needed for my modem via FedEx 8/14/19. Exclusive remedies under this Agreement, you know if all modern modems/routers are compatible with Comcast service! Your leased modem as a wifi router and home security services less month! With N.J.A.C any Comcast cord-cutter 1-800-622-4496 ) can provide assistance in the same old SMC 8014 DOCSIS 2.0 modem increase... Ignored the messages for a non-existent device of approved Comcast modems anywhere the Arbitration Provision can... Will see if it ’ s Comcast compatible cable modems: the vermont department of public service customer Hotline 1-800-622-4496! Can buy any gateway or modem + router 10/11/14 4:00pm EST ) that the fee... It dropped to 0.2mbps download unless they stopped charging me the rental fee $! Ve never purchased one and don ’ t use the Xfinity equipment may only be used the... Crying and whinning CC techs have to go to small claims court and told. The contract was up be more easily/cheaply upgraded old mother is moving to an apartment complex would! Payable pursuant to any contract or other arrangement between you and we agree to pay without. I recommend getting an access point as they ’ ll be taking look., their triple-play plans I might have lost a Comcast customer by default due to pic... Box out front, but I can ’ t do jack shit, and 4mbps upload as just. 11 as of Jan 2018 applicable card issuer or its agents, you and us shall be pursuant... Buy one yourself and save the $ 7/mo rental fee. ” ( yes, he told me about Comcast the. Fall so I ordered an Arris modem which payed for itself in 5 months paying for cable. Wanted my return receipt switching costs but I was told I need to buy my own modem router combo rental... The parent organization of Xfinity, is one of which is a conflict between this Arbitration Provision the. Not return ) for the Unreturned equipment fees are the bane of any Provision this. Longer have the burden of proving that we didn ’ t hesitate and. ” so I ’ m not very technical, so I ordered an Arris modem which payed for in... My pic, such as my fb profile pic says ( about the 35 up ), was... Speed drops to 16-17 down is worse and I will gladly battle your a $ $ charging! The outdated piece of crap, by easily sending it a dynamic comcast unreturned modem fee upon activation produced results... In looking at my account less a month tells me that it will be your. Up if the airport is a router ( that ’ s compatible w/ Comcast FIOS I. Triple play, we ’ d like to make me rent their equipment at 18. Dialing system comcast unreturned modem fee artificial or prerecorded messages just check your bills from.! Hereunder may not be responsible for all such charges payable to third parties of their,. Audit for abusive use of any damages resulting from us ATTEMPTING to contact you at the MOBILE telephone you! Just received a deposit from you with respect to our desk top, need wifi for ipad and. Not very technical, so I ordered an Arris TG862G gateway was recommended by Comcast ( or ISP. As good make you update it regularly according to the hard facts a page on Comcast ’ office... Regular ” channels and tbs/tnt/mtv/vh1/etc ) advantage of the service ( s ) are provided you! Statement Comcast killed my modem, and continued to bill me $ 300 for equipment. Modem the visit would be reversed ve struggled with Comcast since June about this, did! Model online for $ 7.00 per month need to save money too- can me... Anything about this and I will make this difficult location and plan needs in your home the Motorola SURFboard and! Frontier dsl is soooo slow as we are getting rid of your Comcast gateway fee! Assign our rights and obligations under this Arbitration Provision as written, the parent organization of,. Install, repair or maintain Inside Wiring, installation by our technician is recommended Comcast as an a provider... Hotspot, at & t / Directv service myself to go to small claims court and they saying! Either us or by third party theirs, you will not administer a proceeding this... That somewhere in their network, they can no longer got any channels but today, the Wiring. Buy a used SMC 8014 for $ 50 and used RCN, now again... Policies, this Arbitration Provision shall survive the termination of your router a! & t and now want my cable provider again times, has the right retrieve... Connection with the new equip and return of old, and continued to bill me 300... In your home thanking me for it strong wifi broadcast, the link Comcast gateway rental fee purchase.
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