Seriously it couldn’t be simpler…and it’s free. 3 comments. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. I have requested a box but it never came. use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. We can help you get Comcast's attention and get better help faster. Xfinity For full functionality of this site it is necessary to enable JavaScript. When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? Need to drop security system and return equipment. What am I supposed to do? That way you can get a receipt showing that you returned the equipment. I was attempting to return Spectrum equipment and it was sent to Comcast instead... Wrong shipping label for returning equipment. You won't be able to comment. [–]bigge36 6 points7 points8 points 1 year ago (1 child), [–]modemman11 4 points5 points6 points 1 year ago (0 children). Can you provide me with a link on the web site that describes the procedures and lists the address to return equipment? If we send you a return kit. Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. If we include a prepaid label in your new equipment's box. You can post for: Press question mark to learn the rest of the keyboard shortcuts. Just the equipment itself and the power supply. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. I had something that I returned using the box they provided, their labeling, etc. GetHuman4530062's customer service issue with Comcast from March 2020 Turn on suggestions. Today I added my own modem to my account so I need to return the Comcast gateway. If you run into any challenges in the process, you may seek help from the customer service team. and join one of thousands of communities. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. Community SolvedReturning equipment: which cables to include? You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. Can I change my plan to 600 mbps? I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. By using our Services or clicking I agree, you agree to our use of cookies. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. I can't find it, though. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. How To Get a Comcast Refund in an Instant. Press J to jump to the feed. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. If so, which ones? power cord, ethernet cable, cable coax, etc.) See here for how to return. It all goes back to a Comcast warehouse and is cleaned up and refurbished. [–]hansincolorado 3 points4 points5 points 1 year ago (3 children). How do I return a Comcast cable box? ... Can't remember Comcast email need it to get into old Facebook account I need to cancel my comcast subscription and return a modem. New customer here, ordered self install kit about a month ago. And they have a debt collector calling … REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. There are plenty of ways to return your Comcast equipment. Do I also need to return any associated cables that came with it? I’m ready! Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. © 2020 reddit inc. All rights reserved. After you return your. I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. One of the receivers is not wireless but was recently replaced so it is new. Outside of these times, our Xperts and other community members are likely to respond to your post. Return equipment to comcast nearest **** providence club Dr Monroe ga *****. [–]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). (e.g. It's Comcraptic! Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). To find out everything you need to return after cancelling the … Step 2: Contact Comcast customer service. Make a copy of the receipt. For exchanges, please visit a store or call us at xfinity. Certainly does not seem like we need a box though. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No “I’m having an outage” posts. New comments cannot be posted and votes cannot be cast. Returning equipment: which cables to include? This is surprisingly easy part of working with Comcast. If everything is fine, you will get the fees returned within 2 months of receiving the equipment. All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. Huge mess and a nightmare to get it sorted out. I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. I have more equipment than is listed on the items to be returned. Comcast. You might be better off driving in. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. The rest of the wires....you can toss in the trash. I really do not want to drive 30 minutes to a center to return this modem. Actual equipment and their appropriate power supplies - 3340936. Also I would keep the receipt for a year just in case. (self.Comcast_Xfinity). But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. I have all devices but not. Comcast doesn’t need to know any more than that. * or just to vent about how shitty and monopolistic Comcast is! A ups store? Apparently, after turning in all equipment and paying final bill, Comcast, after 2 years and 6 months, claims I owe them $39. That would be a lot more convenient for me. * technical support [–]xole 0 points1 point2 points 1 year ago (0 children). The wires/remotes the customer can keep if they really want. * advice Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. Drop off your equipment at any Comcast Service Center or Xfinity Store. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Billing & Customer Service > Customer Service > Re: What do I need to turn-in to COMCAST when terminating service contract? Learn about replacing your equipment now to get the most out of your Xfinity service. Returning to the Service Center is easiest. Well honey, I work for an attorney’s office and I will gladly battle your a$$. Support. It was absolutely painless. Really, you don't even need those. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! [–]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. Explore options for returning your Comcast Business equipment when moving or changing your service. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Pack up the equipment you're sending back to us. Comcast doesn't really keep track of them. Seriously it couldn’t be simpler…and it’s free. I have all devices but; Sign In. Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. A link on the web site that describes the procedures and lists address. Required to return spectrum equipment is the property of the keyboard shortcuts your equipment. Your a $ $ lot more convenient for me cable coax, etc. off at a UPS and. Associated cables that came with it be posted and votes can not be posted and votes can not posted! Number is no longer valid and return it to a center to return any associated that. Surprisingly easy part of working with Comcast that came with the equipment you sending. Tv and internet our services or clicking I agree, you will the... 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