So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Consumer Reports has no financial relationship with advertisers on this site. Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. LG says the case has no merit, but declined to comment on the lawsuit beyond that. Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. You can see a list of covered models with the relevant serial number ranges on the settlement website. The LG Refrigerator Compressor Defect Class Action Lawsuit is Gary Sosenko, et al. If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. In this video we will show you how to replace the compressor in an LG refrigerator. +971 503245143 sales@saharahvacr.com. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. Please see … Press J to jump to the feed. Before commenting, please review our comment policy. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. LG sent out 3 different technicians who gave me different reports with issues with the refrigerator the compressor, the panel and issues inside of the refrigerator. So many people have been having compressor issues that LG is now facing a class action lawsuit. You can file a claim by going to the settlement website and filling out a claim form. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. nomadd33, you commented about problems with the linear compressor failing on your refrigerator.If you still require assistance, LG is providing warranty labor coverage up to 5 yrs., from the date of purchase, for sealed system issues on refrigerators. The deadline to file a claim for a past cooling issue is Jan. 11, 2021. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. A class-action lawsuit filed against LG claims that many of the company's refrigerators only last a few years. The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. The LG refrigerator owners are represented by Daniel C. Girard, Jordan Elias, Adam E. Polk, and Simon S. Grille of Girard Sharp LLP. Lost some food both times. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. For example, one lawsuit says the average refrigerator is supposed to last 13 years, but LG refrigerators frequently fail within 3 years. 8:19-cv-00610, in the U.S. District Court for the Central District of California. The compressor can’t take this additional pressure, the suit says, and begins to fail. This is same refrigerator under the name plate as the LG refrigerators but the Kenmore models are apparently not covered under the LG linear compressor settlement. When this happens, the fridge will start to warm and food will begin to spoil. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. For all the LG refrigerator owners out there, there is a class action lawsuit in Illinois for faulty compressors in LG refrigerators. LG has something unique to offer refrigerator buyers: the linear compressor. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. Our model is LFXST31925ST. The LG refrigerator owners are represented by Daniel C. Girard, Jordan Elias, Adam E. Polk, and Simon S. Grille of Girard Sharp LLP. When a linear compressor fails, the fridge will not be able to cool its contents properly, causing food to spoil and rendering the appliance useless. What is the Enhanced Customer Care Program? LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. v. LG Electronics USA Inc., Case No. Our surveys also look at refrigerator problems that arise, including compressor problems. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. The original design of the ice maker tray pinched the ice tray's tubing, wiring insulation, and eventually broke the wire, causing the ice maker not to work. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. Coronavirus live updates: Kamala Harris receives vaccine; Fauci warns pandemic will worsen; stimulus checks delayed to next week? The program will last at least three years. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. Compressor went out Nov.20, 2019. “A Good rating on this attribute, which is the middle rating of CR’s ratings scale, means that their problem rate hovers around the average of what one should expect within the first five years of ownership for a refrigerator,” says Simon Slater, CR’s associate director of survey research. After some research, Channel 3 learned that LG has recently been hit with a class-action lawsuit by a Pennsylvania firm, alleging that some of their refrigerator compressors are defective. v. LG Electronics USA Inc., Case No. The issue appears to stem from an issue with compressors, which can be … That's the allegation in a lawsuit filed against the appliance giant. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. 8:19-cv-00610, in … Consumer Reports has no financial relationship with advertisers on this site. You can also email a completed claim form to LG or mail the company a physical copy of the form. If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement. Show full articles without "Continue Reading" button for {0} hours. For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. The second linear compressor failed and was replaced under warranty 9/20/20 for $479 in labor, this time not with an LG linear compressor. So apparently LG needs a lawsuit to force them into willingness to help their customers with problems related to defective design and/or manufacturing. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. The compressor is an important piece to the system that moves warm air out of your refrigerator. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. CR does not endorse products or services, and does not accept advertising. A detailed breakdown of the settlement can be found over on our blog. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. Payments will be sent to qualifying consumers once the settlement receives final approval from the court. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. Refrigerators have become common need for household now days. Wow. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey. LG is the most recommended brand for refrigerators for its quality and customer service. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a … In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. September 8, 2020 – Settlement Website Is Live The class action lawsuit detailed on this page has been settled. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. The settlement covers 31 models. Please fill out the form on the official LG refrigerator compressor settlement website to file a claim. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. Nothing on this site should be taken as legal advice for any individual case or situation. Consumer Reports explains how affected consumers can file a claim. Further, a lawsuit could force LG to come up with a fix for the problem. 24x7 Wholesale / Export Support call +971 42 208 802 Contact Us It is alleged that the compressors fail on the refrigerators within the first ten years of use. For more information on the compensation options, see the settlement website. Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. The compressor had failed. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. LG, Samsung, Whirlpool, Onida are some of the popular brands while considering the refrigerator segment. To stay cold thus causing loss of food … Press J to jump the... 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