Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. The main duty is to do the Management of the front desk. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. The salary of a front office hotel employee ranges from $20000 per year to $26000 per annum. The porters bring in the guest luggage. If you enjoyed this article, subscribe to receive more just like it. A front office executive is responsible for greeting the customer/ guest at the office. He or she has to attend incoming and outgoing calls and transfer calls to various departments. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. The operation of the hotel Front office is to instantly get in contact with patrons. 1. 3-5 years of hotel, front office manager/supervisory experience which includes hotel administration and accounting 2. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Front Office Staff in a Hotel organization will include Individuals who handle various responsibilities directly involved with Guests Include: and will vary depending upon the size of the hotel. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town Making travel & hotel arrangements for the in-house staffs, be it domestic or international. Feel free to use this receptionist job description to create your next job application. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. Several colleges and universities provide certified courses that offer numerous hotel and hospitality-related disciplines, leadership, marketing, and operational competencies. In doing so, he or she: 1. He or she works as an in charge of all front desk operations. Front Office Executive Duties & Responsibilities Purpose: Responsible to the Front Office Manager for Checking in and Out the Hotel Guests, assisting Our Guest Efficiently, courteously and professionally in all Front Office Related functions, and to maintain a high standard of service and Hospitality at all times. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Gaining relevant work experience by training in a hotel setup opens several additional avenues for individuals aspiring to become front office hotel personnel. You are here: Home » Hotel job decription » Front Office Executive Job Description. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. Front Office Manager Duties and Responsibility (FOM) Hits: 258064 Front Office Supervisor Job description Hits: 173787 Hotel Operations Manager Job Description Hits: 101826 Night Manager Job Description Hits: 95957 Reservation - Agent / Associate Job description Hits: 157870 © 2020 BestSampleJobDescription.com. As a receptionist the person will be the first point of contact for the company and she will provide administrative support across the organization. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. We have reviewed several job listings and found the following among the core Hotel Front … ️ Check out our Complete List (500+) of Job Description Templates!. 2. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Use it to save time, attract qualified candidates and hire best employees. At the hotel end, the front office accounting system captures the guest’s information such as name, age, contact numbers, probable duration of stay for room reservation and so on. Front Office Executive Duties and Responsibilities A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. Making the reservations and maintaining an accurate record to avoid any conflicts, Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town, Communication between the guests and the other departments of the hotel, Answering the telephone, transferring calls to the guests, and taking messages when the guests are absent, Providing customer service by handling complaints, reservations for dining and other engagements, Basic accounting and billing responsibilities. He or she has to distribute inwards documents received and responsible for the payments of bills. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room Inform customers of all on-site amenities and any relevant information that is needed to use them Handle and resolve guest complaints Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Our analysis of listings reveals the following as duties usually expected of a front office executive: The main duty is to do the Management of the front desk. Technical or Administrative Knowledge Must be able to add, subtract, multiply … Several bigger hotel chains prefer to provide their customized training to their employees to ensure consistency in the customer-service provided to guests across all their properties. #Housekeeping staffs can be divided into 3 categories as per their Housekeeping Duties and responsibilities. Download Professionally Pre-Written Sample Job Descriptions. He or she should have the ability to handle many tasks at the same time. (i) Reservation Assistants. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. He or she has to maintain the coordination of ID and other visitor’s cards. The others skills required are the excellent interpersonal and communication skills. Other duties as assigned by supervisor or other management Minimum Qualifications 1. to ensure high-quality guest relation. He or she should be able to work well under pressure and may be independently or as part of a team. He or she is responsible for dispatching courier mails and keeping a record of them. Monitors the customer accounts and till accounts 3. Bachelor Degree in hotel management or hospitality preferred. This Front Desk Representative job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. The position of front desk manager entails managing the reception area, coordinating all front … We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Greetings Dear subscribers and viewers Thanks for watching this video. The person must have excellent computer related skills to do the job. A front office executive is responsible for maintenance of important documents, files and records in an organized manner. The hotel receptionist job is often referred to as a front desk agent. Click Here To Download Front Office Executive Job Description, Filed in: Hotel job decriptionTagged with: Executive • Front Office. Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. Vocational qualifications through training focused on working in a hotel setup provide excellent job opportunities to potential incumbents. The Front Office Executive will be responsible for a number of key functions within the Front Office operation Previous experience in a similar five-star, high volume environment Demonstrable skills in rooms control A strong knowledge of lifestyle and luxury hotel standards The front office hotel job description includes assisting guests to overcome any problems or issues faced by them. The most important thing is enjoying working with and helping people. He or she must be organized to do the job. Front Desk Representative job profile Hotel Front Desk Agent Duties and Responsibilities A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. Friendly nature and professional appearance are necessary to provide a good first impression to the guests. Front Desk Representative job description. Courteously and promptly handle all reservations … He or she has to attend incoming and outgoing calls and transfer calls to various departments. Co-ordinates the reception team, organisin… Directly supervises all front office personnel and ensures proper completion of all front office duties. Front office associate is a position where you will be working in a Hotel, Health care agency or any agency, which would give more importance to the customer support.It is a responsible job, and individual must have these following duties.. Duties of a Front office Associate. Managerial-Executive- #Housekeeper / Head house-keeper. 4. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. A front office executive is the one who is responsible for overseeing the interaction with clients and handling their service requests. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. sample job description front office executive, job description of front office executive, job responsibilities of front office executive, job description for front office executive, front office executive job responsibilities, Customer Service Receptionist Job Description, Food and Beverage Manager Job Description, administrative coordinator job description, Communication Equipment Operator Job Description, General Manager Job Description And Profile, Communications Manager Job Description and Profile, Client Solution Manager Job Description and Profile, Audience Feedback Manager Job Description and Profile, Commercial Manager Job Description and Profile, Complaints Manager Job Description and Profile. 5. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. 2. Hotel Front Desk Job Description Template. Assign tasks and ensure all staff positions are covered for the duration of shift Arrival The front office reception staff receives the guest in the reception. Front Office Assistants. The person must have the ability to accurately record information. Adept at encouraging more business through meaningful engagement and a commitment to managing guest and client relations. He or she has to handle all of the company’s petty cash. He or she has to distribute inwards documents received a… This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. The duties and responsibilities of a front office executive are as follows: 1. Ascertains their lodging, purchasing needs. The front office hotel staff needs to be qualified as no post-secondary graduate. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: The person must have a friendly personality to do the job. Professional Summary Attentive Front Office Executive providing exceptional customer service through diligent management. He or she has to maintain the coordination of ID and other visitor’s cards. 3-5 years of experience in accounting and cash handling 3. To be responsible for welcoming guests and handling any complaints. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Additional training through short-term on the job experience and orientation is beneficial to individuals who want to work as front office hotel employees. I hope you like this video and you have understood it well. 3. As a Front Office Executive, also responsible for organising events like the annual day, birthday parties, reward & recognition function, etc. The duties and responsibilities of a front office executive are as follows: The required skills and specifications are as follows; The basic degree required for the job is a degree in Office Management. A bachelor’s degree from any college is necessary. He or she has to work as an in charge of the utilities and maintenance of furniture. Ultimately, you will help create a pleasant and memorable stay for our guests. He or she has the responsibility to book services for the company. The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. The person must possess marketing and sales skills. Housekeeping Duties and responsibilities. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Organize and maintain files and records; update when necessary Prepare monthly reports and budget for front office department. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Hotel Front office is a place of work which is the replicate of a hotel. The front administrative center can observe more knowledge in regards to the customer through asking them questions and provides reply. Supervisory- Assistant house-keeper, floor supervisor, linen room supervisor, public area supervisor and so on. He or she works as an in charge of all front desk operations. . Front Desk Agents check guests in and out of hotels, motels and resorts. He or she also has the duty to fax documents to various locations on a timely manner. All rights reserved. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Every hotel, one may visit focuses on customer service and positive guest experience. A front office executive is responsible for providing assistance to … Post now on job boards. You should have a pleasant and professional disposition with guests and other hotel staff. Additional courses that provide training in customer servicing, basic financial and accounting understanding, human resources and supervision, database management, and information technology are beneficial to aspirants. He or she should be able to store and record information accurately. 6. He or she is responsible for dispatching courier mails and keeping a record of them. 3. The executive has to fulfill the administrative tasks as well as front office executive duties. 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